Cancellation policy

Right of withdrawal:
You can revoke your declaration of agreement in written form (e.g. letter, fax, email) within two weeks without specifying any reasons.

The period of time begins on the day after the receipt of this written instruction but not before the conclusion of contract and also not before the fulfilment of our duties to inform according to § 312 c passage 2 BGB (German Civil Code) in connection with § 1 passage 1, 2 and 4 BGB-InfoV as well as our duties according to § 312 e passage 1 clause 1 BGB in connection with § 3 BGB-InfoV. To ensure the withdrawal period it is sufficient to send the withdrawal on time.

The withdrawal should be addressed to:

Flathopper GmbH
Alexander Schmid (manager)
Pfarrer-Klaas-Str. 1
D-83059 Kolbermoor
Fax:  +49 89 416158305

Consequences of withdrawal:

In case of an effective withdrawal any mutually received performances are to be refunded and possible derived benefits (e.g. interest) to be returned. If you are unable to return the received service either in full or in part or only in deteriorated condition you may be liable to pay compensation for lost value.

Duties for refunding payments must be fulfilled within 30 days after sending the declaration of withdrawal. The period begins for you with sending the declaration of withdrawal and for us with its receipt.

Special information:
In the case of a service your right of withdrawal expires early if your contract partner has begun to fulfil the service before the withdrawal period is over, either with your explicit agreement or if you arranged it by yourself.

End of the cancellation policy.


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